This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.
What’s your return policy?
What can be returned?
All book sales are final, unless a product has been damaged during shipping?
Requests for refunds/exchanges will be accepted for The Handy Hanky up to 30 days from time of purchase for manufacture failures.
When do items need to be returned?
In the case of mail damage the item must be returned within the first two weeks of arrival.
For The Handy Hanky requests must be made within the first 30 days of purchase.
How do customers return items?
Please contact us via email at email@example.com. Please give detailed description of the damage.
Shipping for returns?
Terms will be discussed via original email?
Credit for returns?
Terms will be discussed via original email. All damaged items will be immediately replaced.
What do you ship?
All books are shipped using the standard book rate/time.
The Handy Hanky is shipped using standard shipping rates.
When do you ship?
All merchandise will be shipped within one week of placing an order.
Where do you ship to?
Merchandise will not be shipped outside of the United States.
How do you ship?
Merchandise is shipped via the United States Post Office.
Rates to ship?
Standard shipping rates apply.
How to track an order that’s been shipped?
All packages are tracked through USPS.
Collection of Information
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Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
By e-mail: firstname.lastname@example.org
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Terms and Conditions
The term ‘Jackie Melvin’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
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